Our customers are very important to us. Doll clothes shoes & accessories return policy. If you are not satisfied with any doll clothes doll shoes or accessories purchased from us we will accept return s up to 30 days from date of purchase under the following terms: must call for return authorization number. No signs of wear or damage. Within 30 days of purchase. We cannot refund shipping cost and return shipping cost is the responsibility of the customer. If an item is defective or the wrong item was shipped Pretty Doll USA will waive the shipping charges.